Shipping policy
Our goal is to make your shopping experience as convenient and satisfying as possible. Please read our Shipping Policy carefully to understand our shipping methods, costs, and delivery times.
Free Standard Post (Australia Wide)
We offer free parcel post for all orders shipped within Australia. Here are the details:
- Shipping Method: We use Australia Post's Parcel Post service for all orders within Australia.
- Shipping Time: Orders placed before 3pm on a business day will be dispatched on the same day. Delivery times typically range from 3 to 5 business days, depending on your location.
- Tracking: We provide tracking information for all orders, so you can easily monitor the progress of your delivery.
- Free Shipping Threshold: There is no minimum purchase required to qualify for free standard shipping within Australia.
Standard Post for international purchases.
For our international customers, we offer standard shipping with Australia Post at a competitive rate. Here are the details:
- Shipping Method: We use Australia Post to ensure your order reaches you securely.
- Shipping Time: Delivery times vary depending on your location, customs clearance, and local postal services. Typically, orders will arrive within 7 to 21 business days.
- Tracking: We provide tracking information for international orders wherever possible.
- Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before completing your purchase.
Order Processing Time
Please note that all orders, both domestic and international, require processing time. This includes order verification, quality checks, packaging, and dispatch. Our team works diligently to get your order ready for shipment as quickly as possible. You will receive an email notification with tracking details once your order has been dispatched.
Customs and Duties (International Orders)
For international orders, please be aware that customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. Customs policies vary by country, so we recommend checking with your local customs office for more information.
Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately at admin@midion.com.au. We will work with you to resolve the issue and ensure you receive your order as quickly as possible.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Questions or Concerns
If you have any questions or concerns regarding our shipping policy or any other aspect of your shopping experience, please don't hesitate to contact our team at admin@midion.com.au. We are here to assist you and ensure your satisfaction.
Thank you for choosing Midion. We appreciate your business and look forward to serving you!