Refund policy

Thank you for choosing Midion for your swimming pool ioniser needs. We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines and procedures for returns. Please read this policy carefully before making a return.

1. Eligibility for Returns

We accept returns for swimming pool ionisers under the following conditions:

1.1. Request for Return: You must request a return within 30 days from the date of purchase. To initiate a return, please contact our customer service team at admin@midion.com.au.

1.2. Product Condition: The swimming pool ioniser must be in its original, unused, and undamaged condition, with all components, accessories, and packaging included.

2. Return Procedure

2.1. Contact Customer Service: To request a return, please contact our customer service team at admin@midion.com.au. Our team will provide you with detailed instructions on how to proceed.

2.2. Packaging: Carefully package the swimming pool ioniser to prevent damage during return shipping. Use the original packaging, if possible.

3. Return Shipping

3.1. Customer Responsibility: The customer is responsible for all return shipping costs, including packaging, shipping, and insurance fees. We recommend using a trackable shipping method and insuring the package to protect against loss or damage during transit.

3.2. Damaged Returns: If a returned product is damaged in transit due to improper packaging, we may not be able to process the refund.

4. Inspection and Refund

4.1. Inspection: Upon receiving the returned swimming pool ioniser, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.

4.2. Refund: If the return is approved, we will process a refund to the original payment method within 7 business days after receiving the return. Please note that any original shipping charges are non-refundable.

5. Non-Returnable Items

5.1. Customised orders: Customised orders are non-returnable unless they are defective or damaged upon arrival.

6. Defective or Damaged Products

6.1. Defective or Damaged Products: If you receive a defective or damaged swimming pool ioniser, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund, and we will cover the return shipping costs in such cases.

7. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer service team at admin@midion.com.au.

We appreciate your business and aim to provide excellent customer service. Thank you for choosing Midion for your swimming pool needs.